Termination Procedure

1. Investigation & Review

• Jenga eLearning will conduct an internal review of the alleged violation.
• If necessary, the user may be asked to provide clarification or a response.

2. Issuance of Warning (if applicable)

• For minor violations, a formal warning will be issued via email or platform notification.
• The user will be given an opportunity to correct the violation within a specified period.

3. Final Decision & Notification

• If the violation is severe or remains uncorrected, Jenga eLearning will issue a formal termination notice.
• The notice will outline the reason for termination, effective date, and any relevant consequences.

4. Access Revocation

• The user’s access to courses, services, and accounts will be revoked as per the termination date.
• No refunds will be provided for terminated accounts.

5. Appeal Process (if applicable)

• Users may appeal within a specified period (e.g., 7 days) by submitting a written request with justifications.
• Jenga eLearning will review the appeal and provide a final decision within a reasonable timeframe.

6. Legal & Compliance Measures

If necessary, legal action may be taken for serious violations involving fraud, harassment, or illegal activities.